Shipping Policy

We do ship domestically. For local shipping you may reach out to us via any of the following channels:

Visit: www.grooovo.com
Contact: 0322-4966422
Instagram: @grooovo
Facebook: @grooovol

Our shipping timing for orders DELIVERY vary within PAKISTAN from same day delivery to 5 working days or it will be informed on the order confirmation, any delays will be informed accordingly, or if not informed it may be because of no communication (Email / Phone) working or defined and for INTERNATIONAL Customers’ delivery time will be 14-28 working days after the payment confirmation. Delivery time varies based on factors such as the city of order origination, stock availability and payment transfers. We are not responsible for any kind of delays nor if that delay is not informed to the customer for Domestic or International customers who gave orders using any kind of payment method.

Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info.grooovo@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info.grooovo@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items:

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.Refunds:We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.